FAQs

Do you ship internationally?

Currently, we ship only within the United States.

How long does shipping take?

Standard shipping typically takes 3–7 business days. Expedited shipping is 1–3 business days.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Can I return a product?

Yes, eligible items can be returned within 30 days of delivery. Please see our Return & Refund Policy for details.

How do I contact customer support?

Email cooknladder@gmail.com

Are your products safe and high-quality?

Yes! All our products are carefully selected to meet high-quality and safety standards.

Can I cancel my order?

Orders can be canceled before they are shipped. Contact us as soon as possible at cooknladder@gmail.com.

What payment methods do you accept?

We accept major credit/debit cards and Shopify-supported payment methods.

Do you offer gift cards or special promotions?

Yes! Sign up for our newsletter to receive exclusive offers and promotions.