Returns & Refunds
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of delivery.
Return Process:
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Contact us at cooknladder@gmail.com to initiate a return.
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Pack the item securely in its original packaging.
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Ship the item back to the address provided by our support team.
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Once we receive and inspect the return, we will process your refund to the original payment method.
Eligibility:
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Items must be unused, in the original packaging, and in the same condition as received.
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Some products may be non-returnable for hygiene or safety reasons (e.g., kitchen knives, opened food-related items).
Refund Timeframe:
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Refunds are typically processed within 5–7 business days after we receive the returned item.
Exchanges:
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Currently, we do not offer direct exchanges. Please return the item and place a new order.
Shipping Costs for Returns:
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Customers are responsible for return shipping costs unless the item is defective or damaged.
Contact Us:
For any questions regarding returns or refunds, email cooknladder@gmail.com or call 815-566-1174.